Interactions with other processes such as configuration management, change control and how these links will be established.Quality control measures – will define control measures that will be used.It will define policies of quality reviews and audits of the management process. Project assurance techniques – This section will describe how assurance will be perfomed and who is responsible.How continuous improvement will be actioned – this may include making adjustments to processes where they are proven to be unsatisfactory.The process that will be followed – these will be documented in a systematic way and will govern the mechanisms for the product of the product specifications and testing procedures.Roles and responsibilities concerned with quality – these may include quality assurance testing, supervision and management roles.These could range from the Company’s own quality standards to ISO 9000 or Health and Safety at Work Legislation. Standards applicable (internal and external) – the project environment may require that the Quality Plan incorporates the requirements of external standards.Success criteria (as defined in the business case) in addition to the defined success criteria this section should also define acceptable tolerances for achievement of those objectives.

Including whether they have specified any external quality standards and what their priorities are in terms of the areas affected by quality. Stakeholder expectations – this section should document specifically what the customer expects in terms of project quality.

Project quality plan sample